If your online end-user clients are satisfied you will surely have better conversions rates. eCommerce Customer Service (sometimes spelled e-commerce customer service) is a strategy for providing customer service to customer on online stores. When retails invest in improving their ecommerce customer service, delivered via a call center or any source, then tend to be rewarded with more loyal online end-user clients, better conversion rates, and an advantage over their competitors. NOC (Network Online Customer) is fast and flexible so retailers can easily adapt to the changing landscape of consumer expectations and scale when they grow..